Public offer for the sale of Online store goods

1. General Provisions

1.1 The Seller publishes this public offer (hereinafter referred to as the "Offer") for the sale of goods based on samples presented on the official website of the Seller's online store pl-storage.com (hereinafter referred to as the "Site"), as well as goods with individually defined properties.

1.2 In accordance with Article 437 of the Civil Code of the Russian Federation (Civil Code), this document is a public offer, and in case of acceptance of the terms outlined below, the individual who accepts the Offer makes payment for the Seller’s Goods in accordance with the terms of the Offer. According to Paragraph 3 of Article 438 of the Civil Code, the payment for the Goods by the Buyer is considered an acceptance of the Offer, which is equivalent to concluding a Sale and Purchase Agreement (hereinafter referred to as the "Agreement") under the terms set out in the Offer.

1.3 Based on the above, carefully review the text of the Offer, and if you do not agree with any point of the Offer, you are invited to refuse to purchase the Goods or use the services provided by the Seller.

1.4 In the Offer, unless the context requires otherwise, the following terms have the meanings set out below:

• "Online Store" (website of the online store) – the website located at pl-storage.com where the official Goods of the PL storage brand are presented for purchase, along with the conditions for payment and delivery of Goods to the Buyers.

• "Offer" – a public proposal by the Seller addressed to any individual (citizen) to conclude an Agreement with him under the terms set forth in the Offer;

• "Seller" – The personal data operator – Sole Proprietor Vlasova P.O. (TIN 253814968450), the official international representative of the PL storage brand;

• "Buyer" – an individual who has concluded an Agreement with the Seller under the terms set out in the Offer;

• "Operator" – an individual acting on behalf of the Seller to interact with the Buyer for the purpose of order placement and processing personal data during the order process;

• "Acceptance" – the full and unconditional acceptance of the terms of the Offer by the Buyer;

• "Goods" – the list of items presented on the Site, including goods from the Piece Unique section with individually defined properties;

• "Order" – selected items from the assortment list of Goods, including items from the Piece Unique section with individually defined properties, specified by the Buyer when placing the order on the Site or through the Operator;

• "Pickup" – a method for the Buyer to collect the order independently from the pickup point located at: St. Petersburg, Korolev Avenue, 61.

• "Personal Data" – any information related to an identified or identifiable individual (subject of Personal Data);

• "Processing of personal data" – any action (operation) or set of actions (operations) performed with or without the use of automation tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, modification), retrieval, use, transfer (distribution, provision, access), anonymization, blocking, deletion, destruction of personal data.

• "Use of personal data" – actions (operations) with personal data performed by the operator to make decisions or take other actions that produce legal consequences for the subject of personal data or other persons, or otherwise affect the rights and freedoms of the subject of personal data or other persons;

• "Confidentiality of information" – a mandatory requirement for the person who has access to certain information not to transmit it to third parties without the consent of the information owner;

• "Cookies" – a small piece of data sent by a web server and stored on the Buyer’s computer. Each time the Buyer attempts to open a page on the relevant website, this piece of data is sent to the web server as part of the HTTP request. If the Buyer refuses to accept the data, some features of the Site may not work correctly.

2. Subject of the Agreement

2.1 The Seller sells Goods in accordance with the current price list published on the Site, and the Buyer makes payment and accepts the Goods in accordance with the terms of the Offer.

2.2 The Offer and its appendices are official documents of the Seller and an integral part of the Agreement.

3. Order Placement

3.1 The Buyer places an Order for Goods through the online store pl-storage.com. The Buyer can place an order in the following ways: by registering on the Site, or without registration – via quick sale.

3.2 When registering on the site, the Buyer agrees to provide the following registration information about themselves:

• last name, first name;

• email address.

3.3 When placing an Order, the Buyer agrees to provide, in addition to the information specified in p. 3.2 of the Offer, the following details:

• actual delivery address;

• contact phone (mobile, landline).

3.4 When placing an Order for a Product from the Piece Unique section with individually defined properties, the Buyer must provide information to personalize the Product from the Piece Unique section. The acceptance of the Offer by the Buyer occurs by entering the relevant data into the registration form on the Site or when placing an Order through the Operator. The Buyer has the right to edit their registration information. The Operator does not change or edit the Buyer’s registration information without their consent. After confirming the Order for the selected Product, the Buyer provides the Operator with the necessary information as specified in p. 3.2 of the Offer. By accepting the Offer, the Buyer grants the Seller the right to transfer their personal data to the Courier Service for the purpose of delivering the ordered Products to the Buyer.

3.5 The Seller and the Operator are not responsible for the content and accuracy of the information provided by the Buyer when placing the Order.

3.6 The Buyer is responsible for the accuracy of the information provided when placing the Order.

3.7 The payment by the Buyer for the Order independently placed on the Site signifies the Buyer’s agreement with the terms of this Offer. The date of payment for the Order is the date of acceptance of the Offer by the Buyer.

3.8 All informational materials presented on the site pl-storage.com are for reference only and may not fully convey accurate information about the specific properties and characteristics of the Goods. If the Buyer has any questions regarding the properties and characteristics of the Goods, they must contact the Operator for consultation before placing the Order.

4. Order Fulfillment Terms

4.1 The fulfillment period for the Order depends on the availability of the ordered Goods in the Seller's warehouse and the time needed to process the Order, as well as the production time for Goods from the Piece Unique section with individually defined properties. The fulfillment period for the Order may be individually agreed with the Buyer in exceptional cases depending on the characteristics and quantity of the ordered Goods. In case part of the Order is out of stock at the Seller's warehouse, including reasons beyond the Seller's control, or if it is impossible to produce Goods from the Piece Unique section with individually defined properties, the Seller has the right to cancel the specified Product from the Buyer’s Order. The Seller is obliged to notify the Buyer of any changes to the completeness of the Order through the Operator.

4.2 The Order is considered delivered at the moment the Buyer receives the Goods. The Buyer confirms the fulfillment of the Order by signing the accompanying documents.

4.3 If the Buyer provides incorrect contact information, the Seller is not responsible for the improper fulfillment of the Order.

5. Payment for the Order

5.1 Payment for the fulfilled Order is made by the Buyer through a money transfer via the Robokassa service, and the Seller receives the payment. The confirmation of payment for the fulfilled Order is the receipt, which the Seller sends to the Buyer’s email after receiving the payment.

5.2 The prices for any items on the Site pl-storage.com may be changed by the Seller unilaterally without notifying the Buyer. In case of a price change for the ordered items, the Operator is obliged to inform the Buyer of such a change. The Buyer has the right to confirm or cancel the Order.

5.3 The prices of the products on our website are correct, except in cases of obvious errors. While we make every effort to ensure the accuracy of the listed prices, mistakes can occur. If we discover an error in the price of any item you have ordered, we will contact you as soon as possible and offer either to confirm your order at the correct price or cancel it. If we are unable to reach you, the order will be considered canceled. In the event of cancellation and prepayment for goods, you will receive a full refund. This applies to the websites: “pl-storage.com”, “pokras-lampas.com”, and “pokras.shop”.

5.4 The delivery conditions are specified on the website pl-storage.com/shipping in the "Info" section.

5.5 The Yandex Pay service conditions are provided via this link: yandex.ru/legal/yandexpay_b2b

6. Delivery of Goods

6.1 The Seller’s obligation for the delivery of the Goods is considered fulfilled upon the Buyer’s signing of the accompanying documents.

6.2 The delivery cost and terms are specified on the company's website pl-storage.com/shipping in the "Info" section.

6.3 The appearance and completeness of the Goods, as well as the completeness of the entire Order, should be checked by the Recipient at the moment of receiving the Goods.

7. Return

7.1 To make a return and receive compensation, the Buyer has 14 calendar days from the moment of receiving the Order. The Goods must be free of wear and damage, with the original packaging, factory labels, and documents confirming the purchase of the Goods. Returns of undamaged goods are at the Buyer’s expense for both directions.

7.2 To exchange the product, the Buyer must contact the Operator via the email address info@pl-storage.com and, with the Operator's assistance, order a new product on the Site pl-storage.com and arrange for the return of the unsuitable product. Delivery to the warehouse and shipping of the new product is at the Buyer’s expense.

7.3 A return of the product is possible only if the item has not been used, its appearance, consumer properties, seals, factory labels, and original packaging are intact. If signs of use are found, the Seller reserves the right to refuse the return of funds on this basis.

7.4 In case of a dispute over the use of the product, its appearance, or the poor quality of the product, an independent examination of the product will be conducted within 20 calendar days to 2 months from the date the request is submitted. If the examination reveals that the product's defects were caused by circumstances beyond the Seller's control, the Buyer is required to reimburse the Seller for the cost of the examination and any related storage and transportation costs. Otherwise, the Seller is obliged to refund the amount paid for the product. The refund is made within 2 months after the examination decision, directly to the Buyer’s bank account.

7.5 The Buyer can return the product independently at the Seller's pickup point or use courier and postal services to the address: St. Petersburg, Koroleva Ave, 61 (SDEK office). When returning a product of proper quality, the Buyer will receive a refund for the product price. The Buyer pays for the delivery and return shipping. In the case of a return of goods of improper quality, the Buyer will be refunded the cost of the product, delivery, and return shipping. The Buyer also has the right to request a replacement of the improper quality product with an equivalent quality product, provided it is available in stock or the defects are repaired.

7.6 A product of improper quality is one that is defective, damaged, or cannot fulfill its functional purpose. The received product must match the description on the Website. Differences in design or decoration from what is stated on the Site’s description and image do not constitute grounds for improper quality.

7.7 The replacement of a product of improper quality with a product of proper quality is carried out by returning the product to the Seller, canceling the Order or the Product, and then placing a new Order.

7.8 Refunds will only be made to the bank card that was used for online payment on the Website at the time of order. The transfer will be made only if the full and correct bank details are provided in the return application, which should be submitted in printed form and attached to the product.

7.9 The bank may request additional information from the Buyer when processing the refund by bank transfer.

7.10 The refund will be made within 10 working days from the receipt of the correctly filled and signed return application, as well as the verification and acceptance of the product at the Seller's warehouse. The time it takes for the funds to appear in the Buyer’s account depends on the internal regulations of the receiving bank.

7.11 The Buyer cannot refuse the product from the Piece Unique section, which has individually defined properties.

8. Seller's Rights and Obligations

8.1 The Seller is not responsible for improper use of the goods by the Buyer, whether ordered through the Website or through the Operator.

8.2 The Seller has the right to transfer its rights and obligations related to the execution of Orders to third parties.

8.3 The processing of the Buyer’s personal data is carried out indefinitely by any lawful means, including within personal data information systems, using automation tools or without them.

8.4 The Seller is not entitled to transfer information about the Buyer to third parties or persons not related to the Seller through contractual relationships, except in cases provided for by the current legislation of the Russian Federation. The information provided by Buyers is used exclusively for processing orders in the online store or for providing the Buyer with access to special information.

8.5 The transfer of information to persons associated with the Seller through contractual relationships (including courier services, electronic payment providers) is carried out for the purpose of processing on behalf of the Seller, fulfilling the Buyer’s order, and informing the Buyer about ongoing promotions, services offered, or events held.

8.6 Persons connected with the Seller through contractual relationships undertake to maintain the confidentiality of information, guarantee its protection, and ensure that the information is used exclusively for the purpose of executing the specified actions or providing services.

8.7 The Buyer’s personal data may be transferred to other third parties in the following cases:

• The Buyer has expressed consent to such actions;

• The transfer is necessary for the Buyer to use certain options or to fulfill a specific agreement or contract with the Buyer;

• When the Buyer uses services provided by financial service companies;

• The transfer is required by Russian or other applicable laws within the prescribed legislative procedure;

• The transfer occurs as part of the sale or other transfer of the business (in full or in part), in which case the buyer inherits all obligations regarding compliance with the terms of this Policy with respect to the personal information received;

• To protect the rights and legal interests of the Seller or third parties in cases where the Buyer violates the provisions of the current legislation of the Russian Federation in this area, or the documents containing terms of use for specific options, as well as this document;

• As a result of processing the Buyer’s personal information by anonymizing it, anonymized statistical data may be obtained and transferred to a third party for research, work, or service provision on behalf of the Seller.

Such third parties undertake to ensure the confidentiality of the information and guarantee its protection, and also commit to using the received information solely for the purposes of fulfilling their obligations.

8.8 The Seller takes all necessary measures to protect data from unauthorized access, alteration, disclosure, or destruction.

8.9 The Seller has the right to record phone conversations with the Buyer. In accordance with paragraph 4 of Article 16 of the Federal Law "On Information, Information Technologies, and Information Protection," the Seller undertakes to: prevent unauthorized access to information and/or its transmission to persons who are not directly involved in the fulfillment of Orders; promptly detect and suppress such attempts. Phone conversations are recorded for the purpose of controlling the Operator's activities and monitoring the quality of Order fulfillment.

8.10 Upon accepting the Offer, the Buyer grants the Seller the right to send the Buyer messages of a promotional and informational nature regarding discounts, promotions, new arrivals, etc. The frequency of such mailings is determined by the Seller at its sole discretion. The Buyer has the right to unsubscribe from receiving email newsletters by notifying the Seller via the email address provided on the Website  info@pl-storage.com in the "Contacts" section.

9. Rights and obligations of the Buyer.

9.1 Ownership of the Goods and the risks of accidental damage and/or loss of the Goods transfer to the Buyer upon the actual delivery of the Goods and the signing of the accompanying documents by the Buyer upon delivery or when the Buyer picks up the Goods themselves.

9.2 Any claims for improper fulfillment of an order may be sent by the Buyer to the email address specified on the online store website info@pl-storage.com in the "Contacts" section.

9.3 The Buyer undertakes to familiarize themselves with all legal information posted on the Website and to comply with the provisions of this document.

9.4 The Buyer undertakes not to disclose to third parties the login and password used by them for identification on the Seller's website. Any actions performed using the login and password are considered by the Seller to be performed by the Buyer.

9.5 The Buyer undertakes to exercise due caution when storing and entering the password.

9.6 The Buyer undertakes to use complex combinations of characters when registering on the Seller's website to create a login/password.

9.7 The Buyer undertakes not to provide third parties with access to the computer device if it allows free access to the Buyer's personal account.

9.8 The Buyer has the right to change their personal data and to request the deletion of their personal data from the Seller's database, revoke their consent to the processing of personal data by withdrawing their acceptance of the Public Offer of this online store by sending an email to the Seller's email address provided on the site.

10. Force Majeure

10.1 The Seller and the Buyer are not liable for the failure to fulfill any of their obligations, except for payment obligations, if they prove that such failure was caused by force majeure circumstances, that is, events or circumstances that are genuinely beyond the control of that party, occurring after the acceptance of this Offer, of an unpredictable and unavoidable nature.

10.2 Force majeure circumstances include, in particular, natural disasters, strikes, fires, floods, explosions, icing, wars (both declared and undeclared), uprisings, loss of goods, delays by carriers caused by accidents or adverse weather conditions, maritime dangers and accidents, embargoes, disasters, restrictions imposed by state authorities (including allocations, priorities, official requirements, quotas, and price controls), as well as epidemics, pandemics, if these circumstances directly affected the acceptance of this Offer.

10.3 If the Seller is unable to fulfill obligations under this Offer due to force majeure circumstances, the Operator undertakes to inform the Buyer by email about the occurrence of the aforementioned circumstances. If the Buyer is unable to fulfill obligations under this Offer due to force majeure circumstances, they must immediately inform the Seller by email info@pl-storage.com or through the social media channels specified on the website about the occurrence of these circumstances, and also provide confirmation of the force majeure circumstances within 30 (thirty) calendar days. Such confirmation may include a certificate or other relevant document issued by an authorized government body located at the place of occurrence of the force majeure circumstances.

10.4 The time required for the Seller or Buyer to fulfill their obligations under this Offer will be extended for the period during which performance was delayed due to the aforementioned circumstances.

10.5 If the non-performance of obligations under this Offer continues for more than three months due to force majeure, the Seller may withdraw from the Offer, and the Buyer may refuse the terms of this Offer unilaterally by providing appropriate notice.

10.6 Despite the force majeure circumstances, the Seller and the Buyer undertake to settle their final mutual payments.

11. Privacy Policy

The use of the Buyer's website pl-storage.com is an unconditional agreement with this Privacy Policy and the terms of processing the Buyer's personal data.

By providing their personal data during registration on the website of the online store pl-storage.com, and using this Site, the Buyer agrees to their processing by the Seller, agrees to and undertakes to comply with this privacy policy and the processing of personal data.

11.1 Objectives and principles of the privacy policy and processing of personal data.

11.1.1 This Privacy Policy and processing of personal data applies to all information that the Seller may receive about the Buyer during the use of the Site, programs, and products, during the fulfillment of any contracts by the Seller with the Buyer, including the possibility of sending information, including promotional content.

11.1.2 The information provided is used solely in consideration of the needs and interests of the Buyer. Personal data is provided by the Buyer for the purpose of: identifying the Buyer in the context of using the Site; making purchases (registration, order status notifications, payment processing and receipt); fulfilling the Seller's obligations to the Buyer under the public offer; organizing product delivery; controlling Buyer satisfaction and service quality; receiving news, product information, events, or services; participating in contests and prize draws; receiving information about promotional offers.

11.1.3 The Buyer's personal data is collected, stored, processed, used, and transferred in accordance with Federal Law 27.07.2006 No. 152-FZ "On Personal Data" and this Privacy Policy and processing of personal data.

11.2 Information to be processed.

11.2.1 Personal data allowed for processing under this Privacy Policy and Personal Data Processing Policy are provided by the Buyer through filling out the registration form on the Website.

11.2.2 The Seller protects the data that is automatically transmitted during the viewing of advertisement blocks and when visiting pages that contain the statistical script system (“pixel”):

• IP address (not used to identify the Buyer, the purpose of collection is to identify and resolve technical issues, monitor the legality of financial transactions);

• information from cookies;

• browser information (or other program that accesses the advertisement display);

• access time;

• page address where the advertisement block is located;

• referrer (address of the previous page);

• other similar information.

11.2.3 The Seller does not verify the authenticity of the personal information provided by the Buyer and cannot assess their legal capacity. However, both the Seller and the Buyer assume that the Buyer provides accurate and sufficient information and keeps it up to date.

11.3 Processing personal information using cookies and counters.

11.3.1 After accessing the site, cookies may be saved on the user's computer. A cookie is a data file that is stored on the user's computer and allows identification for personalized access to the site and faster page loading.

11.3.2 The user confirms that they have been informed about the recording of cookies and allows the Seller to perform this procedure.

11.3.3 Cookies present on the Buyer's equipment for any reason may be used by the Seller to provide personalized usage options, for targeting/sending information/advertisements shown to the Buyer, for statistical and research purposes, as well as for improving usage options.

11.3.4 The Buyer understands that the equipment and software used for Usage may have a function to block cookie operations (for all sites or specific sites), as well as to delete previously received cookies.

11.3.5 The Seller may determine that providing certain usage options is only possible if the Buyer allows the acceptance and receipt of cookies.

11.3.6 The structure of the cookie file, its content, and technical parameters are determined at the discretion of the Seller and may change without prior notice to the Buyer.

11.3.7 The counters placed by the Seller during Usage may be used to analyze the Buyer's cookies, to collect and process statistical information, and for other purposes. The technical parameters of the counters are determined by the Seller and may change without prior notice to the Buyer.

11.4 Measures to protect the Buyer's personal information.

11.4.1 The Seller takes necessary and sufficient organizational and technical measures to protect the Buyer's personal information from unlawful or accidental access, destruction, modification, blocking, copying, distribution, and other unlawful actions by third parties.

11.4.2 The Seller uses information from the Buyer's profile for authorization to access the Usage. The Seller may provide such data to individuals specified in this document. The Buyer is responsible for the security of this information, including the username and password. Any actions performed with it are considered by the Seller as being performed by the Buyer. The Buyer is prohibited from transferring their username and password to third parties.

11.4.3 The Seller's online resources may contain links to third-party resources to which this document does not apply. The Seller is not responsible for the actions of third parties using the Seller's online resources in their activities.

11.4.4 Ensuring the security of the Buyer's personal data is achieved through monitoring to identify security threats during processing; applying organizational and technical measures to ensure the security of personal data during processing; evaluating the effectiveness of measures taken to ensure security; detecting unauthorized access to Personal Data and taking measures to eliminate it; establishing rules for access to personal data; controlling the measures taken to ensure security of personal data.

11.5 Advertising and informational mailings.

11.5.1 When placing an order, the Buyer agrees to receive advertising and informational mailings from the Seller.

11.5.2 The mailings are sent by email to the address provided by the Buyer.

11.5.3 The Buyer has the right to refuse to receive mailings by informing the Seller at any time through the feedback forms.

11.6 Protection of information on the site.

11.6.1 The purpose of the information presented on the site is to inform the Buyer about the Seller's activities, products, and services, as well as to assist in navigating the site.

11.6.2 The Seller guarantees that no information received from the Buyer will ever be provided to third parties, except in cases provided for by the laws of the Russian Federation. The provided information is used exclusively when processing orders in the Seller's online store or to give the Buyer access to special information.

11.6.3 All content of this site, including text, pages, graphics, logos, button icons, images, software, compilation (i.e., the gathering, placement, and arrangement) of all site content, is the property of the Seller or its content suppliers and is protected by Russian and international copyright and related rights legislation.

11.6.4 The use of the Site's content, including reproduction, modification, distribution, transmission, re-publication, display, or performance of all or any part of the site without the Seller's written consent is strictly prohibited. Violation of this prohibition is a breach of copyright, which may lead to civil or criminal liability.

11.6.5 "POKRAS LAMPAS", "POKRAS OFFICIAL" and "PL storage" are registered trademarks of the Seller. The domain "pl-storage.com", pokras-lampas.com and "pokras.shop" belong to the Seller. Graphic images, logos, service names, and the Seller's domain may not be used separately or in combination for any purpose, including advertising, without obtaining written consent from the Seller, especially in connection with products or services not provided by the Seller, with the intent to mislead, defame, or otherwise compromise the Seller.

11.6.6 The Buyer may use the information presented on the site for personal and non-commercial purposes. Any use of the information for commercial purposes, including for marketing, commercial fax, mail, email, or through commercial agents/representatives or electronic intermediaries, is prohibited.

The Buyer is prohibited from:

• mass mailing;

• using software and performing actions aimed at disrupting the normal functioning of the Seller's technical capabilities and equipment;

• posting and distributing viruses, trojans, and other malicious programs on the Site or otherwise using them;

• placing commercial and political advertisements on the Site;

• performing other actions that may harm the Seller, third parties, or Buyers.

11.6.7 The user of this site expresses their direct agreement that the Seller, under no circumstances, is responsible for any direct or indirect, material, moral, or other damage resulting, in particular, from visiting and/or using this site, as well as other sites linked to it.

11.6.8 The Seller reserves the right to change, delete, or otherwise work with the information presented on the site, as well as to restrict access to the site.

11.6.9 The Seller is not responsible for information provided by Buyers on the site in publicly available form. Information that becomes publicly available before its loss or disclosure, received from a third party before being received by the Seller, or disclosed with the Buyer's consent.

11.7 Additional conditions.

11.7.1 The Seller is liable to the Buyer in cases provided by applicable law.

11.7.2 The Seller may decide to limit the Buyer's access to the site only if the Seller has reason to believe that the Buyer has violated the Terms of Use. In this case, the Seller will be guided by the company's interests in maintaining its high business reputation and its rights to protect intellectual property contained on the site.

11.7.3 Disputes between the Seller and the Buyer are resolved in accordance with the applicable laws of the Russian Federation.

11.7.4 The Seller has the right to unilaterally amend the Privacy and Personal Data Processing Policy.

11.7.5 The new Privacy and Personal Data Processing Policy comes into force once it is posted on the Seller's website unless otherwise specified in the new version of the Privacy Policy.

11.7.6 The Seller reserves the right to change the Privacy and Personal Data Processing Policy for further improving the security system in accordance with applicable law.

11.7.7 All suggestions or questions regarding this Privacy and Personal Data Processing Policy may be directed to the Operator Service at info@pl-storage.com.